pokok App Privacy Policy

Effective date and regulator

This privacy policy is effective from July 2026; as pokok's data controller, the pokok team administers the policy. If you have questions or requests, you can see the contact page.

For Bangladesh users, the document is written in plain language; support related to bKash, Nagad, and Rocket is also shown in the same flow.

What information does pokok App collect

Many sites ask for unnecessary information; pokok App only keeps essential account, device, and session data, keeping login secure and steps fewer.

Many Dhaka users want to finish tasks quickly on small screens, so cookies, browser type, and basic usage data are kept to keep the experience smooth.

Data Types

Name, phone number, login information, device ID, and usage-time logs may be kept; each part is used for a specific purpose.

Legal basis and consent

pokok's processing rests on three bases: contract, consent, and legitimate interests necessary to operate the account; the information is kept for contractual reasons.

Your consent applies to cookies or marketing preferences; legitimate interests help with security logs and abuse detection.

User Preferences

Some settings you can change yourself, especially notifications and cookie preferences; both can be controlled.

Why data is used

Payment verification, security, and account support are the most common reasons; when requests related to deposits via bKash, Nagad, or Rocket come in, verification is completed quickly.

Cookies are used to remember login, language, and session, so you don't have to repeat the same tasks; when you open the browser, your previous state returns.

Service improvements

Based on usage patterns, issues are detected showing which pages load slowly; the team can quickly understand.

pokok Payment Policy

When data sharing occurs

pokok does not sell your data, but limited information may be shared with service providers such as payment processors, technical support, and security tools.

They only obtain information necessary to function; unnecessary fields are trimmed, and access is reduced when no longer required.

Third-party departments

Here, typically hosting, analytics, payment support, and customer support; each role is different.

International data transfer

Sometimes data may be stored on servers outside the country; when that happens, the same security standards are used to keep information at lower risk.

In this system, encryption, access controls, and contractual protections work together so the user experience remains consistent.

Network Realities

Even on slow connections in Bangladesh, pages are kept lightweight so core information loads easily on 3G.

Retention period

Information is kept as long as needed; after account closure, some records may remain for a legally specified period.

General logs are short; security-related records are kept longer when needed, making it easier to identify old problems.

Record deletion policy

Unnecessary information is deleted step by step; the same rule applies to backup systems.

Your rights

You can view, correct, delete, or object to your data; if you want portability, a readable copy is provided.

There is also a path to file a complaint: first with pokok support, then with regulatory authorities if needed.

How to request

Submit the request after confirming login information; normally an answer is provided within 7 days.

Rights contact

Contact DPO

There are specific contact channels for data protection questions; security, cookies, or account-related requests can be sent in one place.

If you have issues with pokok Login or pokok Register, the support team answers based on the same document, providing equally clear information from Dhaka to all of Bangladesh.

Fast support address

If you have questions about the app, APK, or privacy policy, the contact page is the right place; this path is open for pokok App users.

pokok Download APK